For Peace of Mind

At Z-KIDS, your satisfaction and your little one’s comfort mean the world to us. We’ve crafted a thoughtful Return & Refund Policy to ensure your shopping experience is just as gentle as our products. Read on to know how we handle returns, refunds, and replacements with care.

We gladly accept returns on most products within 7 days of delivery.

Items must be unused, unwashed, and in their original packaging with tags intact.

Due to the delicate and intimate nature of babywear, some hygiene-sensitive products may not be eligible for return — this will be clearly mentioned on the product page.

Returning something? Here’s how:

Drop us a message at support@zkids.in within 7 days of receiving your order.

Mention your order number, item details, and reason for return.

We’ll guide you through the next steps — whether it’s a reverse pickup (where available) or shipping it back to us.

Return shipping costs may apply unless the item is defective or incorrect.

We process refunds with the same care we put into packing your products:

Once we receive and inspect the returned item, we’ll initiate your refund.

Refunds are typically processed within 5–7 business days.

You can choose between:

    ~ Original payment method refund, or

    ~ Store credit for future purchases.

We go above and beyond to ensure your Z-KIDS order arrives in perfect condition. But if something’s not quite right:

Please email us within 48 hours of delivery with photos of the item and packaging.

We’ll assess the issue and arrange a replacement or refund, as appropriate.

While we’re not liable for courier mishaps, we’ll always do our best to help make things right.

We’re sure you’ll understand that the following items cannot be returned:

~ Personalized or custom-made products.

~ Items purchased on final sale or during clearance.

~ Products marked as non-returnable due to hygiene reasons (like certain innerwear or washcloths).

We encourage you to double-check product details and sizing before placing your order.

We’re always here to help. If you have a concern about your order, or just need a friendly voice to talk to:

📧 Email us anytime at support@zkids.in

 

Thank you for choosing Z-KIDS. We’re honored to be part of your parenting journey. 💛